Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and under control. We encourage players to make informed choices, use the tools we provide and seek help if betting stops being fun. This page explains our approach, the controls available on every account and where to go for further support.

Player protection principles

We put player safety first by promoting transparent account controls, clear information about risks and prompt action where harm is suspected. Our aim is to make it straightforward to limit play, pause an account or get professional support without stigma.

Activity-control tools

Players can manage their activity using built-in controls in their account and by contacting our support team. Tools include deposit limits, session time reminders, timeout options and self-exclusion. We also offer reality checks that show elapsed session time and simple steps to reduce or stop activity if needed.

How to use the tools

Limits and time controls are set from the account settings or cashier area. If you prefer, our support team can apply limits or a temporary account break on your behalf. Changes to certain limits may be immediate or take a short time to process for safety reasons.

Deposit limits

Deposit limits are available on daily, weekly and monthly bases and can be changed at any time in your account settings. Setting a deposit limit helps control spend and is the most direct way to manage how much you fund your account.

Loss limits

Loss limits let you cap how much you can lose over a set period. You can activate loss limits alongside deposit controls to reduce financial risk. If you hit a loss limit, further play is blocked until the limit period ends or the limit is reviewed.

Time limits

Session and time limits help manage how long you play. Options include session length reminders, automatic log-out after a set period and daily or weekly play-time caps. Short breaks or regular pauses can reduce impulsive decisions and support controlled play.

Self-exclusion

Self-exclusion provides a longer-term block from your account and can be temporary or permanent. We support industry schemes and can help with register-based exclusion where applicable. Self-exclusion prevents access to gaming and can include blocking marketing contact.

Signs of problematic behaviour

Warning signs include chasing losses, borrowing to play, increased time spent gambling, skipping responsibilities and hiding activity. If you or someone you know shows these signs, consider using limits, taking a break or seeking external support.

Tips for maintaining control

Set clear budgets before you play, use deposit and time limits, take regular breaks and avoid gambling when stressed or under the influence. Treat account limits as tools - a quick way to keep play fun and within your means.

Professional help and support organisations

If you need further assistance, please consult recognised support organisations such as GamCare and GambleAware, or register for scheme-based self-exclusion where available. Third-party tools like Gamban and BetBlocker can help block access across devices. If you need help applying limits or self-excluding, contact our support team through the account help area.