Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or place bets on our site. We respect your privacy and set out below the types of data we process, why we process it and the steps we take to keep it secure for users in the United Kingdom.

Types of data we collect

Personal data

We collect information you give us directly when registering or contacting support - for example name, date of birth, email address, phone number and proof of identity or address where required for verification. Account credentials and authentication data are also kept to manage your account.

Technical data

Technical data includes IP address, device and browser details, operating system, connection data and logs of your interactions with the site. We use this data to maintain service availability, prevent fraud and improve performance.

Transactional data

Transactional information covers deposits, withdrawals, bets, wins, losses and payment method details. We also record gameplay and activity history to support account management, dispute resolution and responsible gambling measures.

How we use your information

We use personal and technical data to operate your account, verify identity, process payments and deliver customer support. Transactional and activity data help us detect and prevent fraud, comply with legal obligations and ensure responsible gambling. We may also use aggregated or anonymised data for analytics and service improvement.

Data protection practices

We protect data using industry-standard technical and organisational measures, including encryption in transit, access controls and secure storage. Access to personal data is limited to authorised personnel and third parties who provide services on our behalf. Where required, we conduct identity checks and ongoing monitoring to meet our security and compliance obligations.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and measure performance. Some cookies are necessary for account operation, while others support analytics and personalised content. You can manage cookie settings via your browser or the site preferences panel.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate information and request restriction or objection to certain processing activities. Where applicable, you may request data portability. We will assess and respond to requests in line with applicable data protection law.

Access, correction and deletion

To access, update or request deletion of your data, contact our support team through the account area. We may need to verify your identity before making changes. Some information may be retained where required for legal, tax or compliance purposes or to resolve disputes.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other trusted partners that assist us in delivering services. We require these third parties to process data only on our instructions and to implement appropriate security measures. We may also disclose data when required by law or to protect our rights.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify registered users via the account area or by other reasonable means. Continued use of the service after changes indicates acceptance of the updated policy.