Our support team is ready to help with any questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, game access, verification documents or responsible gambling tools, contact us and we will respond promptly. Help is available through live chat, email and phone, so you can choose the most convenient channel for your enquiry and get secure assistance from our UK support centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within 1 hour) |
| General enquiries | [email protected] (corporate and account enquiries; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; onboarding and reporting) |
| Phone | +44 20 7946 4821 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00; Email responses within 24 hours |
Email Support
Email is our preferred contact method for detailed requests, account issues, or matters that require documents or explanations. Please include a clear subject line and provide up-to-date contact details, your account ID and any relevant attachments to avoid delays. We reply as quickly as possible and will request further information by email if needed.
Contact Form
Response Time
Support response times vary by issue. Most inquiries are answered within one business day. Simple requests via live chat or email usually receive a same-day reply, while more complex matters, including verification or payment investigations, can take several days to resolve depending on their nature. We will keep you updated on progress and aim to respond faster where possible.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Share what you like, what could be clearer, or any feature requests and our team will review every message carefully. We use player feedback to refine promotions, navigation, and support, so your input directly helps make the site easier to use and more enjoyable for everyone.